FAQs

Frequently Asked Question

Here you’ll find answers to the most common questions about ordering, payments, collections, returns, and our policies.

If you need further assistance, please contact us directly — we’re always happy to help.

Q1: How do I place an order online?

    1. Browse our products at 99stores.co.ls.

    2. Add the items you want to your shopping cart.

    3. Go to checkout and submit your order. (No payment required online)

    4. Our team will review and confirm availability of your items.

    5. Once confirmed, you will receive a notification via SMS, WhatsApp, or email.

    6. Make payment in-store when you come to collect your order.

Q2: Why do you confirm orders before payment?

We confirm every order first to:

  1. Make sure the items are in stock.

  2. Reserve the correct quantities for you.

  3. Avoid any issues with out-of-stock or substituted products.

This way, you only pay for confirmed items when you come to collect them.

Q3: How will I know when my order is ready?

You will receive a message via SMS, WhatsApp, or email once your order:

  • Has been confirmed, and

  • Is ready for collection at the store.

Q5: How do I pay for my order?

All payments are made in-store when you collect your order.

Accepted payment methods:

  • Cash

  • Debit & Credit Cards

  • Mobile Money